CRM 2011/2013 E-mail Router – unable to retrieve user and queue information

September 3rd, 2014

The E-mail Router Configuration Manager was unable to retrieve user and queue information from the Microsoft Dynamics CRM server

After you configure the Microsoft Dynamics CRM 2011/2013 E-mail Router and you click Load Data in order to test CRM E-mail Router users, you receive an error message that resembles the following:
The E-mail Router Configuration Manager was unable to retrieve user and queue information from the Microsoft Dynamics CRM server. This may indicate that the Microsoft Dynamics CRM server is busy. Verify that URL ‘https://dev.crm.dynamics.com/YourOrgName’ is correct. Additionally, this problem can occur if specified access credentials are insufficient. To try again, click Load Data.

This issue can occur because of any of the following reasons:

  1. The computer on which CRM 2011/2013 E-mail Router is installed has an issue that affects the time, the date, or both. Specifically, Coordinated Universal Time on the computer is incorrect by a few minutes.
  2. The service account that is specified in the Deployment Profile of the CRM E-mail Router Configuration Manager is locked out in Active Directory.
  3. The service account that is specified in the Deployment Profile of the CRM E-mail Router Configuration Manager has restrictive log on permissions within Active Directory.

Resolution 1
Update the time and date to the correct local values and time zone on the computer upon which CRM 2011 E-mail Router is installed.

Open the CRM E-mail Router Configuration Wizard.
Click the Users, Queues, and Forward Mailboxes tab.
Click Load Data.
CRM user data will now load successfully.

Resolution 2
Unlock the account (from Active Directory Users and Computers) specified in the Deployment Profile of the CRM E-mail Router Configuration Manager.

Close the CRM E-mail Router Configuration Manager if it is still open.
Restart the Microsoft CRM Email Router service.
Start the CRM E-mail Router Configuration Manager again.
Click the Users, Queues, and Forward Mailboxes tab.
Click Load Data.
The user information should now load successfully.

Resolution 3
Add the CRM and Active Directory Federation Services (AD FS) servers to the list of logon servers for the service account specified in the Deployment Profile. To do this, follow these steps:

On a domain controller, start Active Directory Users and Computers.
Locate the Active Directory account specified in the Deployment Profile, right-click it, and then select Properties.
Click the Account tab.
Click Log On To.
If the This user can log on to setting is set to The following computers, make sure that the AD FS and CRM servers are specified in this list of computers. If they are not specified, add them to the list.
Start the CRM E-mail Router Configuration Manager again.
Click the Users, Queues, and Forward Mailboxes tab.
Click Load Data.
The users information should now load successfully.

Blog used to resolve this issue: msdynamicswiki.com

SharePoint 2010/2013 Renaming Sub Site Causes an Error

July 15th, 2014

If you are having issues changing the URL of a sub site through the site settings page, this may be because you have document libraries that contain over the amount of items specified via the list throttling setting.

You can overcome this by using powershell, an example is shown below:

Get-SPWeb "https://yoursite.com/Sub-Site" | Set-SPWeb -RelativeUrl "New-Sub-Site"

A variety of errors could be shown when trying to change the Site name via the UI.

  • SharePoint 404 page
  • List throttling error

Dynamics CRM 2011 / 2013 – “Invalid Action”

July 3rd, 2014

If you get an error when trying to load Dynamics CRM 2011 / 2013 that displays “Invalid Action” from the web UI or from the Outlook Client, the following worked for me to resolve:

  • Start/Restart Microsoft CRM Asynchronous Processing Service
  • Start/Restart Microsoft CRM Asynchronous Maintenance Processing Service
  • do an IISRESET from the command prompt

I am not sure what caused this but it hasn’t come back since, if it does I will investigate further and update this post with more details.

SharePoint 2013 – Pre-Requisites Install Error: The tool was unable to install Application Server Role, Web Server (IIS) Role

March 28th, 2014

If you receive the following error when trying to install the SharePoint 2013 Pre-Requisites then hopefully this article will be of help.

Error when enabling ASP.NET v4.0.30319
Error: The tool was unable to install Application Server Role, Web Server (IIS) Role.

The common solution to this problem is that you need to get the latest updates from Microsoft Update, not from WSUS.

Step 1 – Run MMC
SP2013-PR-Step-1

Step 2 – Add the Local Policy Editor Snap-In
SP2013-PR-Step-2

SP2013-PR-Step-3

Step 3 – Update WSUS Setting
Select “Specify Settings for optional component installation and component repair”

Enable “Contract Windows Update directly to download repair content instead of Windows Server Update Services (WSUS)”

SP2013-PR-Step-4

Step 4 – Re-Run Pre-Requisite Installation
SP2013-PR-Step-5

That should hopefully solve your problem :)

Microsoft Dynamics CRM 2011/2013: Version and Build Numbers

October 16th, 2013

Below is a list of Dynamics CRM Build and Version numbers as a quick reference.

CRM 2011

Version Build Number Release Date (DD/MM/YYYY) KB Articles: SDK Version
RC 05.00.9688.53 -
RTM 05.00.9688.583 16/02/2011
Update Rollup 1 05.00.9688.1045 07/04/2011 KB2466084
Update Rollup 2 05.00.9688.1155 06/06/2011 KB2466086
Update Rollup 3 05.00.9688.1244 26/07/2011 KB2547347 5.0.5
Update Rollup 4 05.00.9688.1450 19/09/2011 KB2556167
Update Rollup 5 05.00.9688.1533 20/10/2011 KB2567454 5.0.7
5.0.8
Update Rollup 6 05.00.9689.1985
05.00.9690.1992
12/01/2012
20/01/2012
KB2600640 5.0.9
Update Rollup 7 05.00.9690.2165 22/03/2012 KB2600643 5.0.10
Update Rollup 8 05.00.9690.2243 03/05/2012 KB2600644
Update Rollup 9 Cancelled - -
Update Rollup 10 05.00.9690.2730
05.00.9690.2740
16/08/2012
04/10/2012
KB2710577 5.0.12
Update Rollup 11 05.00.9690.2835
05.00.9690.2838
11/10/2012
23/10/2012
KB2739504
Critical Update for Update Rollup 11 05.00.9690.2903 7/26/2013 KB2855319
Update Rollup 12
(OnPremise / v2)
05.00.9690.3218/
05.00.9690.3233/
05.00.9690.3236
07/01/2013
30/01/2013
KB2795627 5.0.14
CRM Online “Polaris” (UR12+) 05.00.9690.3233 13/01/2013 N/A 5.0.14
Update Rollup 13 05.00.9690.3448 03/26/2013 KB2791312 5.0.15
Update Rollup 14 05.00.9690.3557 07/13/2013 KB2849744 5.0.16
Update Rollup 15 05.00.9690.3731 10/08/2013 KB2843571 5.0.17
Update Rollup 15 v2 5.0.9690.3739 10/08/2013 KB2843571 5.0.17
Update Rollup 16 05.00.9690.3911 22/01/2014 KB2872369 5.0.17
Update Rollup 17 5.0.9690.4150 12/05/2014 KB2915687 5.0.17

CRM 2013

Version Build Number Release Date (DD/MM/YYYY) KB Articles: SDK Version
RC 06.00.0000.0514 -
RTM 06.00.0000.0809 24/09/2013
Update Rollup 1 06.00.0001.0061 16/12/2013 KB2891271 6.0.2
Update Rollup 2 06.00.0002.0046 22/03/2014 KB2919956 6.0.4
Update Rollup 3 6.0.0003.0106 7/21/2014 KB2930480 6.0.*
CRM 2013 SP
CRM 2013 SP 1 Rollup 1

Barnsley Football Club @ Vibe Personal Training in Bury

February 27th, 2013

Down at Vibe you’ll regularly see some of the footballers from Barnsley Football Club.
Our new trainer John Lucas has the guys in doing recovery sessions once a week.
A flushing spin session followed by yoga and core training is usually the order of the day.

The players were Tom Kennedy, Stephen Foster, Chris Dagnall & Kelvin Etuhu.
We’re obviously good luck for them as they can’t stop winning at the moment.
good luck guys.

We are glad to see Vibe are having the success they deserve and getting some high profile clients on board.

If you are looking for Personal Training in Bury, or a Boot Camp of the highest standard then go and check them out.

Vibe – Personal Training Bury

Certified Specialist: Programming in HTML5 with JavaScript and CSS3

January 17th, 2013

Andrew, the founder of Didsbury Design has now successfully achieved the Microsoft Certified specialist certification for: Programming in HTML5 with JavaScript and CSS3. This is just part of our goal to provide better solutions for Business’ looking to harness the value that HTML5, CSS3 and Ajax can provide.

Please don’t hesitate to get in touch if you have any projects you wish to discuss, we would be happy to assist.

Programming in HTML5 with JavaScript and CSS3

Microsoft Certified Professional Developer: SharePoint 2010

January 17th, 2013

Andrew, the founder of Didsbury Design has now successfully achieved the Microsoft Certified Professional Developer: SharePoint 2010. This is just part of our goal to provide better solutions for Business’ looking to harness the value that SharePoint can provide when configured, and customised effectively.

Please don’t hesitate to get in touch if you have any SharePoint or Dynamics CRM projects you wish to discuss, we would be happy to assist.

Microsoft Certified Professional Developer

Umbraco Certified Developer – Level 2

January 17th, 2013

Andrew, the founder of Didsbury Design has now successfully achieved the Umbraco Certified Developer award at level 2. This is just part of our journey to being able to better provide solutions for business’ looking for a professional Content Management System.

Please don’t hesitate to get in touch if you have any projects coming up you wish to discuss.

Umbraco Certified Developer - Level 2

Umbraco CMS Redirecting to the Installation Screen after content is published

September 29th, 2012

So you have decided to go with Umbraco as your CMS (good choice).

After you have installed Umbraco and created a published page via the administration area you should be able to view your site. If you can view the site, this post is not for you!

If you are getting redirected to the installation page even though you have published content then please check that in the web.config you have the following value set to your version of Umbraco:

<add key="umbracoConfigurationStatus" value="4.9.0" />

Sometimes if the permissions were not correct for the web.config file during install you will find the connection string you used upon installation is not persisted and also this version number is not set.

Once you set this value you should be able to view your content.

Hopefully this will save you some time if your having this problem.